Signage Concierge - Stratton Simpson
FLAGS  -  BANNERS  -  DIGITAL PRINTING - " PRINTING THE FABRIC OF COMMUNICATION "
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FAQ's - Frequentley Asked Questions

FLAGS & DIGITAL IMAGES
Q - Do you make flags?


A. - Yes, all styles shapes & various materials.  We manufacture screen printed flags to Digital Imaged flags and also hand stitched Appliquéd) flags. 

                   http://www.sthnxi.com/flags-of-the-world.html

 

Q – What size and shape can I have?

A. - As desired.

                    http://www.scv.com.au/products/warranty/sizes.aspx

                    http://www.scv.com.au/services/manufacturing/sizesandshapes/


Q - Do you make international flags?


                    Yes.  We manufacture everything in house   from screen printed flags to

                    Digital Imaged flags and also hand stitched appliquéd) flags.  Most National

                    flags have specific ratio’s and where required we match to the correct

                    Protocol.

                    http://www.scv.com.au/products/flags/   


Q - Do you make them to order?


                    Over 80% of our work is made to order.  Our tolerances are so fine we make

                    flags and banners for large organisations requiring measurements to be within

                    2 mm.  Of course we also make flags for all sorts of venues and events. 

                    Specific finishing’s, eyelets, cords, clips, ropes, dowels, tie’s and Velcro. 

                    Whatever the finish, we provide it.

                    http://www.scv.com.au/products/warranty/sizes.aspx

                    http://www.scv.com.au/services/manufacturing/finishing/?menu=Services

 

Q – What is the smallest number I need to order?

                    One. Do you make them to order?

                    http://www.scv.com.au/services/manufacturing/numbers/

 

Q – What is the maximum number I can order?

                    As many as you need, given enough production time to deliver.

                    http://www.scv.com.au/services/manufacturing/numbers/


Q - What are they made of?


Flags were originally made from feathers by the Mayan’s and Inca’s.  Through the centuries flags were made of cloth and these days we make them from Polyester.  There are over 20 Polyester materials to choose from. Some indoor, some outdoor.  Please describe the intended usage to your consultant and they will assist you to choose the right one for your project.

                    http://www.scv.com.au/services/manufacturing/materialsandink/

                    http://www.scv.com.au/products/warranty/materials.aspx

 

Q - Can my flag have the same image on two sides correctly reading?

                    Digital printing is least the expensive option for this result.  The fabric is called

                    DUET and has a block out material compressed between the fabric.  It allows

                    us to image two completely different images, or the same image reading

                    correctly on either side.

                    http://www.scv.com.au/products/digitalimaging/


Q - Does the flag have a headband?


                    Usually, unless requested otherwise. 

                    http://www.scv.com.au/products/warranty/finishing.aspx


Q - Does the flag come with flag clips to attach to my flagpole?


                    Yes…..ready to fly.

                    http://www.scv.com.au/products/warranty/clips.aspx


Q - Is the flag colour fast?


                    In all types of printing and fabrics. We recommend gentle cycle cold wash,

                    with just a dash of powder.

                    http://www.scv.com.au/products/warranty/colours.aspx

                    http://www.scv.com.au/services/manufacturing/colours/

                    http://www.scv.com.au/products/warranty/flags.aspx


Q - Will the flag last 10 years?


                    No. Most cheap flags imported will last 1 – 2 months. Flag manufacturers

                    promote their flags to last 3 - 6 months. It depends on the weather conditions

                    over the flying life and also which method and material you choose.

http://www.scv.com.au/products/warranty/

http://www.scv.com.au/products/warranty/flags.aspx

 

Q - Can I wash or dry clean my flag?

                    Yes.  However, be warned, just like your clothes, if you put bleach into the wash it will

                    take the colour out.  We recommend gentle cycle cold wash, with just a dash of powder.

                    http://www.scv.com.au/services/manufacturing/washing/


Q - Is my flag repairable if the ends are tatty and fraying?


If the flag is fraying…send it back to us. We will wash and repair the flag.

This usually assists the flag to fly for the same length of time again.

                    http://www.scv.com.au/services/manufacturing/washing/


Q - What is the cost?


                    We wash and dry and repair the flag for $ 15.00 + gst + post

                    http://www.scv.com.au/services/manufacturing/washing/


Q - Can you guys wash \ clean my flags?


                    Yes. We have a dedicated large industrial washer and a gas fired oven to dry

                    them.

                    http://www.scv.com.au/services/manufacturing/washing/


Q - Do your flags resist Ultra Violet UV rays?


                    The material we buy is coated with UV inhibitors and the ink has UV blockers

                    in it.  The sun is a solid enemy to all things external and flags are not exempt.

                    http://www.scv.com.au/services/manufacturing/colours/


Q - How long before thew flags fade in the sunlight?


                    Usually around 3 months the flags start fading.  There is an international scale

                    to which we conform called the Blue Wool Scale.  Our flags have been

                    independently tested to rate 6 on this scale.  10 being invincible and 6 being

                    the highest for flag performance.

                    http://www.scv.com.au/products/warranty/flags.aspx


Q - Will they withstand a hurricane?


                    Yes, for around 5 minutes.  The clips are then designed to fail so as not to cause damage

                    to the flagpole.  The headband cotton will stretch and snap, and then the flag will fly off into

                    the “never never”. Please remove flags when anticipating large storms.  You don’t leave

                    your washing on the line, so bring your flags in to0.  They will last much longer.

                    http://www.scv.com.au/products/warranty/wind.aspx

                    http://www.scv.com.au/products/warranty/nature.aspx


Q - Do you screen print or digital print?


                    We manufacture everything in house from screen printed flags to Digital Imaged flags

                    and also hand stitched appliquéd) flags. 

                    http://www.scv.com.au/products/flags/


Q - Can you supply me with the original appliquéd style flag?


                    We manufacture everything in house from screen printed flags to Digital Imaged flags

                    and also hand stitched appliquéd) flags. 

                    http://www.scv.com.au/products/flags/


Q - What's the biggest flag you can make?  


                    The largest flag we’ve made is 100 x 50 metres

                    http://www.scv.com.au/worldrecord/


Q - What's the smallest flag you can make?


                    Around 10 x 20 cm.  Others are available to buy which fit into a cocktail glass.

                    http://www.scv.com.au/products/flags/tableandhandwavers/


Q - Do you stock flags of all nations?


                    We try to.  With some 250 + countries and growing all the time, it is hard to know who will

                    want to buy a national flag and when.  With our manufacturing processes, we are usually

                    able to make the desired flag within a few days.

                    http://www.scv.com.au/products/flags/nationalandinternational/international.aspx

 
Q - Do you do corporate flags?


                    Yes. We manufacture your design for your specific purpose.

                    http://www.scv.com.au/products/flags/corporate/

 

Q - What about Council flags?

                    Yes. We manufacture your design for your specific purpose.

                    http://www.scv.com.au/products/flags/council/

 

Q – What other flags can you make?

                    We make flags for thousands of organisations, Schools, Clubs, and even for things like

                    Birthday’s, Weddings all sorts of occasions.

                        http://www.scv.com.au/products/flags/

BANNERS & SIGNS
Q - Do you make banners & signs?


                    Yes, all styles shapes and materials.  We manufacture everything in house

                    from screen printed banners to Digital Imaged banners and also hand painted and self

                    adhesive vinyl banners.  

                    http://www.scv.com.au/products/banners/

                    http://www.scv.com.au/products/bannerwall/

                    http://www.scv.com.au/products/retractables/

                    http://www.scv.com.au/products/signs/

                    http://www.scv.com.au/products/stowaway/

                    http://www.scv.com.au/products/tstand/

                    http://www.scv.com.au/products/teardrops/

                    http://www.scv.com.au/products/wraps/

 

Q – What size and shape can I have?

                    As desired.

                    http://www.scv.com.au/products/warranty/sizes.aspx

                    http://www.scv.com.au/services/manufacturing/sizesandshapes/


Q - Do you make them to order?


                    Over 80% of our work is made to order.  Our tolerances are so fine we make

                    flags and banners for large organisations requiring measurements to be within

                    2 mm.  Of course we also make flags for all sorts of venues and events. 

                    Specific finishing’s, eyelets, cords, clips, ropes, dowels, tie’s and Velcro. 

                    Whatever the finish, we provide it.

                    http://www.scv.com.au/products/warranty/sizes.aspx

                    http://www.scv.com.au/services/manufacturing/finishing/?menu=Services

 

Q – What is the smallest number I need to order?

                    One. ( 1 )

                    http://www.scv.com.au/services/manufacturing/numbers/

 

Q – What is the maximum number I can order?

                    As many as you need, given enough production time to deliver.

                    http://www.scv.com.au/services/manufacturing/numbers/


Q - What are they made of ?


Banners are made of Polyester, PVC (Vinyl) and paper. In fact I’m sure they could be made of anything if you slapped a message on it and hung it up for all to see.

Some indoor, some outdoor materials.  Please describe the intended usage to your consultant and they will assist you to choose the right one for your project.

                    http://www.scv.com.au/services/manufacturing/materialsandink/

                    http://www.scv.com.au/products/warranty/materials.aspx

 

Q - Can my banner have the same image on two sides correctly reading?

                    Digital printing is the least expensive option for this result.  Two materials allow for this

                    finish, PVC and also DUET (Polyester). Both allow us to image two completely different

                    images or the same image reading correctly on either side.

                    http://www.scv.com.au/products/digitalimaging/

 

Q - Is the Banner colour fast?

                    Yes.  6 months minium outdoors and up to 5 years indoors.

                    http://www.scv.com.au/products/warranty/colours.aspx

                    http://www.scv.com.au/services/manufacturing/colours/

                    http://www.scv.com.au/products/warranty/flags.aspx


Q - Will the Banner last forever?


                    No. Most Banners are to herald a new message which is changed at some point in time.

                    Other Banners are to advertise on a more permanent basis. Please give us as much

                    information about the Banner you need so we can assist you to make the right choice for

                    your budget.  No point us trying to “gazump” you with your order, we want you to be

                    happy and tell your associates.  After all companies who try to sell you what you don’t

                    need; usually don’t last very long in the market place.

http://www.scv.com.au/products/warranty/

http://www.scv.com.au/products/warranty/flags.aspx

 

Q - Can I wash my Banner?

                    Yes.  If fabric, be warned, just like your clothes, if you put bleach into the wash it will take

                    the colour out.  We recommend gentle cycle cold wash, with just a dash of powder.    

                    If PVC you can use some detergent and a sponge, but never use solvents as it will erase

                    the image on the PVC.

                    http://www.scv.com.au/services/manufacturing/washing/


Q - Is my Banner repairable?


Depends on how bad the damage is.  Some banners tear, some snap in half.

Please describe the damage at the time of your call. 

 

Q - What is the cost?

                    Please ask at the time of your inquiry.

 

Q - Can you guys wash \ clean my Banners?

                    We would need to charge for the service and with some helpful hints from staff, we’ve

                   
Q - Do your Banners resist Ultra Violet UV rays?


                    PVC is coated with UV inhibitors and the ink has UV blockers in it.  The sun is a solid

                    enemy to all things external and Banners are not exempt.

                    http://www.scv.com.au/services/manufacturing/colours/

 
Q - How long before the Banners fade in the sunlight?


                    Usually around 9 - 12 months in direct sunlight. 

                   
Q - Will they withstand a hurricane?


                    No, but rain storms usually yes.  The ropes \ eyelets may then fail so as not to cause

                    damage to the structure they are attached to. The rope will stretch and snap, then the

                    Banner will fly off into the “never never”.

                    http://www.scv.com.au/products/warranty/wind.aspx

                    http://www.scv.com.au/products/warranty/nature.aspx


Q - Do you screen print or digital print?


                    We manufacture everything in house from screen printed to Digital Imaged Banner

                    and also hand painted Banners. 

                   

Q - What's the biggest Banner you can make?       


                    The largest we’ve made so far is 100 x 10 metres which hung in Sydney on Pyrmont

                    Bridge Darling Harbour in 1988.  It was For Pepsi and it took 10 men and 2 cherry pickers

                    all day to position it.

                    http://www.scv.com.au/products/banners/giantbanners.aspx

                    http://www.scv.com.au/worldrecord/


Q - What's the smallest Banner you can make?


                    Around 10 x 20 cm. 

 

Q - Do you do corporate Banners like I see down the streets of Cities and major Towns around the

                    country?

                    Yes. We manufacture your design for your specific purpose.

                   

Q – What other Banners can you make?

                    We make flags for thousands of organisations, Schools, Clubs, and even for things like

                    Birthday’s, Weddings all sorts of occasions.

                       


 

BUNTING & STREAMERS
Q - Do you make Bunting or streamers?


                    Yes in all styles and varieties.

                    http://www.scv.com.au/products/bunting/

 

http://www.scv.com.au/SearchResult.aspx?CategoryID=5&m=Bunting&sm=Bunting&scm=0&gsm  =0&mtx=

 

Q - Do you make to order?

                    Yes. Please ask for your specific Bunting order to be calculated and the price faxed to you

                    the same day. Orders take between 1 and two weeks to produce, depends and the

                    quantity, design and packaging required.

                   


Q - What are they made of?


                    Plastic. Paper, PVC.


MANCHESTER
Q - Do you make pillow slips?


                    No. But we digitally print images for other who do.

                    http://www.scv.com.au/products/manchester/


Q - Do you make Dooners?


                    No. But we digitally print images for other who do.

                    http://www.scv.com.au/products/manchester/


Q - Do you make bed spreads?


                    No. But we digitally print images for other who do.

                    http://www.scv.com.au/products/manchester/


Q - Do you make cushions?


                    No. But we digitally print images for other who do.

                    http://www.scv.com.au/products/manchester/


Q - Do you make blinds?


                    No. But we digitally print images for other who do.

                    http://www.scv.com.au/products/manchester/


Q - Do you make curtains?


                    No. But we digitally print images for other who do.

                    http://www.scv.com.au/products/manchester/


Q - Do you make to order?


                    Yes. We digitally print images to your exact specifications.

                   

Q - What are they made of?

                    Polyester.


Q - Can you use my image or logo to make me table cloths?


                    Yes. We digitally print images to your exact specifications.


Q - Can you use my image to make a front drop or backdrop?


                    Yes. We digitally print images to your exact specifications.


Q - What about lectern banners and podium banners?


                    Yes. We digitally print images to your exact specifications.

 

 

FLAGPOLES & BANNER POLES
Q - Do you make flagpoles?


                    Yes

                    http://www.scv.com.au/products/flagpoles/


Q - Do you make banner poles?


                    Yes.

                    http://www.scv.com.au/products/flagpoles/bannerpoles.aspx


Q - Are they made of aluminium, steel or timber?


                    All of these depending on the requirement.

                    http://www.scv.com.au/products/flagpoles/flagpolechart/

 


Q - What sizes do they come in?


                    From 2 metres upwards.

                    http://www.scv.com.au/products/flagpoles/


Q - What colour can I have them?


                    Aluminium, anodised or white.  You can have the exact colour you want, but minimum

                    orders and time delivery impositions apply.


Q - I want my pole on a roof, can that be done?


                    Yes. By one of the contractors we utilise for this type of installation.

                    http://www.scv.com.au/services/installations/?menu=Products


Q - I want my pole put into the concrete in my car park or driveway, can that be done?


                    Yes. By one of the contractors we utilise for this type of installation.

                    http://www.scv.com.au/services/installations/?menu=Products

 

Q - I want my in my front or back lawn?

                    Yes. By one of the contractors we utilise for this type of installation.

                    http://www.scv.com.au/services/installations/?menu=Products

 

Q - I have a Hotel and would like my flagpoles to be at 45 degrees to the roadway?

                    Yes. By one of the contractors we utilise for this type of installation.

                    http://www.scv.com.au/services/installations/?menu=Products


Q - How do I stop people pinching my flags?


                    Ask our representative to offer you some alternatives to secure your flags. We have even

                    been asked to electrify poles, but alas, common sense prevailed.


Q - How long do flagpoles last?


                    We’ve been selling flagpoles now since 1972 and from our best guess it would seem

                    around 25 – 30 years.  Sure they get a little dirty, and you can lower them and clean them. 

                    But the structure is good for decades.

 

 

INSTALLATIONS
Q - Can you install the products you sell?


                    Yes.

                    http://www.scv.com.au/products/warranty/installation.aspx


Q - What does it cost to install a ?????


                    Please decide on the size, numbers, and whether internal or external before we are

                    able to assist with a proper indicative price.  There are so many variables, from Police

                    permits, opening and closing times or venues, access restrictions, machinery hire, and

                    coordination of all these factors.

                   

                    We will be happy to discuss your inquiry when you have as much information as we need

                    to commence calculating costs.  Save time and money and location you require the

                    flagpole and then we can assist with a cost to install.

 

                    http://www.scv.com.au/products/warranty/installation.aspx

 

 

BAR RUNNERS
Q - Can you do my pub or club logo on a bar runner?


                    Absolutely.


Q - What are Bar Runners made of?


                    Rubber backed Polyester mats, which are either screen printed or digitally printed with

                    your image.

                    http://www.scv.com.au/products/mats/


Q - How long do Bar Runners last?


                    As they have only been around a few years and none have been destroyed yet….24

                    months so far!

                    http://www.scv.com.au/products/mats/

 

 

SEWING & FINISHING
Q - Can you finish my articles to my exact specifications?


                    Absolutely.

                    http://www.scv.com.au/services/manufacturing/artwork/

                    http://www.scv.com.au/services/manufacturing/finishing/?menu=Services

 

DELIVERY
Q - How do I get my goods delivered?


                    You can arrange for shipment to your door by your selected courier.

                    You can ask us to arrange shipping for you. By mail, by Sea, By Air, Overnight, next Day

                     and more ways than we have time to mention.  Just ask when booking your order.  We

                    can even call you when the goods are ready in case you’ve changed your mind while we’ve

                    been making your order. You can collect the goods in person.

 

PRICE
Q - Are SCV the most expensive in the market?


                    No, and neither are we the cheapest. We believe in quality products and sometimes the

                    ingredients just costs a little more as the result lasts a little longer, or the colour, fabric or

                    manufacturing skills are better.  We know this as we’ve been selected for the “big events”

                    …..World Cup Rugby, The Olympics, World Cup Soccer, Government contracts including

                    the Army, Navy and National Capital Authority tenders. 

 

Q - Is SCV the cheapest? – Point answer to the above



Q - Are your prices fair for the market?


                    Tough question.  We think so.  We put a lot of love and effort into our work.  The results

                    have flown and been displayed throughout Australia for decades. 

                    We don’t advertise very much, except a few ads in magazines.  People generally have

                    heard of our work or are referred to us from other happy clients.

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